Learn how to get your Mac desktop or Mac notebook fixed and how much it will cost.
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How do I get my Mac fixed?
To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorized Service Provider. Make sure you know your Apple ID and password before your appointment. Depending on where you get service, you might be able to check the status of your repair online.
How much will it cost?
There's no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn’t covered, the price depends on the type of repair. Ask your service representative for an estimate.
Battery service
If you're experiencing an issue with your battery, your Mac notebook might not require a repair. These tips show you how to maximize your battery performance. If you can't turn on your Mac or if the screen turns black, follow these steps to resolve the issue.
Your Mac notebook battery service might be covered by warranty, consumer law, or AppleCare+. These prices are for out-of-warranty service. We might need to test your product to determine the final service fee.
Product | Battery service |
---|---|
11-inch/13-inch MacBook Air | |
All eligible models | CA$ 169 |
13-inch/15-inch MacBook Pro | |
All eligible models | CA$ 169 |
12-inch MacBook | |
All eligible models | CA$ 259 |
13-inch/15-inch MacBook Pro with Retina display | |
All eligible models | CA$ 259 |
Pricing and terms might vary at other service providers. All prices are in Canadian dollars (CA$) and are subject to tax.
Accessories
Apple-branded accessories are covered under the Apple One Year Limited Warranty. Our warranty doesn’t cover batteries that wear down from normal use. If your accessory’s battery is depleted and your warranty has expired, you can replace the accessory’s battery for a fee.
Product | Accessory battery service |
---|---|
Magic Keyboard | CA$ 39 |
Magic Keyboard with Numeric Keypad | CA$ 39 |
Magic Mouse 2 | CA$ 39 |
Magic Trackpad 2 | CA$ 39 |
Pricing and terms might vary at other service providers. All prices are in Canadian dollars (CA$) and are subject to tax. If shipping is required, we’ll add an additional $10.77 shipping fee.
AppleCare+
AppleCare+ for Mac gives you expert technical support and additional hardware coverage for up to three years from your AppleCare+ purchase date. It also includes up to two incidents of accidental damage coverage. Each incident has a service fee, as shown. If you didn't buy AppleCare+ with your Mac, you can buy it within 60 days of your Mac purchase if your product isn't damaged.
The following prices are for Apple repairs with AppleCare+ accidental damage coverage.
Model | Screen or external enclosure only (with AppleCare+) | Other damage (with AppleCare+) |
---|---|---|
All Mac desktops and Mac notebooks with AppleCare+ | CA$ 129 | CA$ 379 |
These fees apply in Canada. All prices are in Canadian dollars (CA$) and are subject to tax.
Apple Limited Warranty and AppleCare+ benefits are in addition to your rights under consumer law.
AppleCare+ does not cover excessive physical damage, including catastrophic damage due to liquid contact or submersion, or damage caused by the presence of hazardous materials. Devices modified by unauthorized service providers are not eligible for AppleCare+ accidental damage coverage unless all original parts are returned to Apple.
See the AppleCare+ Terms and Conditions for complete details.
Get ready for service
Before you return your Mac to us, be sure to enable FileVault and back up your data. You may need the backup if your Mac needs to be reformatted during the repair process. Apple isn’t responsible for lost data.
The Apple Limited Warranty
The Apple Limited Warranty covers your Mac and the accessories that come with it against manufacturing defects for one year from the date you bought your Mac. You may also have consumer law rights.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records.
If your repair isn't covered by our warranty, you’ll pay out-of-warranty fees.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.
Yesterday I wanted to upgrade my Mac to the newest macOS, macOS Sierra. After the update, my Mac restarted, however, the computer booted to a black screen. The dark screen had an active white cursor. This article explains how I fixed this problem.
I was investigating this issue and I realized that many users were having this problem. Some of our readers stated that they experienced this issue with their Macs unexpectedly. Some users have also stated that they found their Mac like this in the morning after waking the computer from sleep or standby mode.
So it seems that even though my Mac went into a black screen after an upgrade that fails to successfully update; however it also looks like the Mac computers may stop working unexpectedly and display only a black screen.
Black Screen Fix
Please try each step until you resolve this issue:
First thing, you may want to back up your Mac.
- Even though, your screen is completely black and you can’t see anything, but still enter your password (or try entering your pass) then press enter. This may fix the problem. Entering my password is how I fixed this issue.
- Reset NVRAM (Non-Volatile Random-Access Memory), here is how:
- Steps are slightly different. If you own a a late-2016 MacBook Pro:
- Hold the power button until the Mac powers off
- Turn on your Mac and press and hold the Command-Option-P-R keys together as soon as you turn on the Mac
- Keep holding the keys for at least 20 seconds
- Then release the keys
- Other Mac models:
- Turn off your Mac
- Power on your Mac and as soon as you hear the boot chime, press and hold the Command-Option-P-R keys
- Once you hear the boot sound again, release the keys
- Steps are slightly different. If you own a a late-2016 MacBook Pro:
- Reset SMC (System Management Controller). Apple’s web site explains this nicely.
- Load your Mac in Safe Mode. Here is how:
- Shut down your Mac
- Start your Mac and press and hold the Shift key while it boots
- Release the Shift ket when the login window appears
- Then try restarting your Mac without pressing any keys.
- If you are still having the issue, then try the steps below:
- Start your Mac in single-user mode by following these steps:
- Turn off your Mac
- Press and hold the Command + S keys while turning on the Mac
- Now you are in single user mode. Now we will enter various commands. You have to enter them exactly as shown below (pay attention to the spaces):
- Now run a disk check by typing: /sbin/fsck -fy and press Return
- Then enter: /sbin/mount -uw / and press Return
- Enter rm /Library/Preferences/com.apple.loginwindow.plist and press Return
- Enter rm /Library/Preferences/loginwindow.plist and press Return
- Enter rm /private/var/db/.AppleUpgrade and press Return
- Now exit single-user mode by typing reboot then press Return
- Start your Mac in single-user mode by following these steps:
Hopefully, one of the solutions above will help you. Apple manufacture great computers. I never had any major problems with Mac computers. And troubleshooting a Mac is usually very simple.
Also see: Mac White Screen? and iPhone Black Screen